Refund Policy

At Cardagold Export, we value your satisfaction and aim to maintain trust and transparency in all transactions. Please read our refund policy carefully before placing your order.

Eligibility for Refund

• Refunds are only applicable in cases of:
  • Product damage during shipping
  • Shipment of incorrect grade or size
  • Spoilage or quality degradation upon delivery
• Products must be reported within 7 days of delivery.
• The product must remain unopened and in original packaging.

Non-Refundable Scenarios

• Change of mind after order confirmation or dispatch
• Delays caused by customs or third-party couriers
• Improper handling or storage by the customer
• Bulk orders or custom-mixed lots

Refund Procedure

To initiate a refund request, please follow the steps below:

1. Contact our support team at cardagoldexports@gmail.com
2. Provide order number, product details, and photographic evidence
3. Allow 2–3 business days for our quality team to review the case
4. Once approved, your refund will be processed to the original payment method within 7–10 business days

Return Shipping

In case of returns, customers are responsible for return shipping unless the issue was caused by our error (damaged/wrong shipment).

Contact Us

If you have any questions or need clarification, feel free to reach out at cardagoldexports@gmail.com.